Refund Policy

Payment processor

Waffo processes checkout, subscription, cancellation, and payment refunds. Contact the support channel shown in the product before opening a payment dispute so we can match the payment to the correct order and paid period.

At the current generation-first release, Waffo checkout and credit purchases are closed. This policy applies to any paid credits already issued and will govern purchases when checkout opens.

Generation failures

Each generation costs 10 paid credits. A known failure, including a confirmed quality or delivery failure, releases the 10-credit reservation once. The provider cost and usage record remain retained for reconciliation. An unknown provider result remains pending verification; it is not automatically retried or refunded.

Payment refunds and subscriptions

Full payment refunds revoke the credits that came from that payment. Credits already consumed or reserved, and refunds involving expired-credit compensation, may require manual review before the source and its related records are changed. Partial refunds are not automatically prorated into usable credits. Subscription cancellation stops a future renewal and does not retroactively remove a paid period unless the payment is refunded.

Credit validity

One-time credit packs are valid for 365 days. Subscription credits expire at the end of their paid period. Unused credits do not become cash and do not transfer between accounts, except where a required legal remedy applies.

Legal rights and contact

Nothing in this policy limits mandatory consumer rights. For support and refund requests, contact support@quavoai.video. This policy may be updated with the effective date above.